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Integrated Services Delivery (ISD) Collaborative

Overview: 

The Integrated Services Delivery (ISD) Collaborative is a partnership between LISC, MDC, and United Way Worldwide (UWW) to assist low-income working families in achieving economic security through the seamless delivery of services and supports. The ISD Collaborative is supported by a partnership of funders led by the Annie E. Casey Foundation and includes the W.K. Kellogg and Kresge Foundations.

The ISD Collaborative is a community-wide approach in which three intermediary organizations work in partnership, build off their unique strengths to leverage knowledge and resources, find efficiencies that will ultimately improve the service delivery system in a city, and ultimately the lives of low-income working families.

The integrated services delivery model employed by the ISD Collaborative has three core program and service delivery elements:

  • Employment and career advancement services, including workforce development and career supports that can lead to quality jobs with benefits. These services include educational offerings, job training, job search, job placement, and retention supports.
  • Income and work supports, including public benefits screening, assistance with benefit applications and submission, and provision of (or referrals to) tax assistance services, such as helping students apply for the Earned Income Tax Credit.
  • Financial services and asset-building supports, including financial education (household budgeting, improving personal credit, setting long-term goals) and access to affordable, fairly priced financial products (including flexible checking accounts, low-cost loans, savings accounts, first-time homebuyer financing, and Individual Development Accounts).

Demonstration projects are currently underway in Detroit, MI, and Houston, TX. The lead organizations in each city are:

  • Detroit: Detroit LISC, United Way of Southeastern Michigan, and Henry Ford Community College
  • Houston: Houston LISC, United Way of Greater Houston, and Houston Community College – Northeast
Goals: 

The ISD Collaborative seeks to increase the scale and effectiveness of local efforts to deliver integrated services by working jointly to:

  • Establish and strengthen business practices that increase the scale and effectiveness of local ISD providers that build from and integrate the strengths of each of the three organizations
  • Identify the set of common outcomes and measurements to be used as the defining metrics of the Working Families Success Network 
  • Increase the capacity of ISD providers to deliver services through the provision of cross-network learning and technical assistance 
Progress: 
  • Implementation of integrated service delivery approach at participating community colleges in Detroit and Houston
  • Establishment of local collaborative partnerships in demonstration cities
  • Development of a series of training modules and tools that can be used across the three organizations to better serve clients

Go Deeper:

For more information on MDC and Integrated Services Delivery (ISD) Collaborative, contact: Jenna Bryant.